Question 1

How do I place an order?

Accepted Answer

Browse our product catalogue, add items to your cart, and submit your enquiry via WhatsApp. Our team will respond with final pricing, shipping costs, and payment instructions within 2 hours during business hours.

Question 2

What countries do you ship to?

Accepted Answer

We ship to over 30 countries including the USA, UK, Australia, Canada, and most of Europe, Asia, and Africa. Contact us if your country is not listed — we'll do our best to accommodate your order.

Question 3

What are your payment methods?

Accepted Answer

We accept bank transfers (wire transfer), PayPal, and other secure payment methods. Our team will share a payment link after confirming your order details and final pricing.

Question 4

How long does shipping take?

Accepted Answer

Standard shipping takes 7-14 business days depending on your location. Express shipping (3-5 business days) is available for most destinations. All shipments include tracking.

Question 5

Are your products genuine and quality-assured?

Accepted Answer

Absolutely. All our products are sourced from GMP-certified manufacturing facilities. We maintain complete documentation, batch records, and certificates of analysis for every product. We are a licensed pharmaceutical exporter with full regulatory compliance.

Question 6

Do you offer bulk/wholesale pricing?

Accepted Answer

Yes, we offer competitive bulk pricing for larger orders. Contact us via WhatsApp with your requirements and quantities, and we'll provide a custom quote.

Question 7

Can I get a sample before placing a large order?

Accepted Answer

Yes, we offer sample orders for new clients. Contact our team to arrange a sample shipment. Sample orders may have minimum quantity requirements.

Question 8

What documentation do you provide with orders?

Accepted Answer

Each shipment includes a commercial invoice, packing list, certificate of analysis (CoA), and all required export documentation. Additional documentation can be provided upon request.

Frequently Asked Questions

Frequently Asked Questions